Responsibilities:
- Collaborate effectively with corporate sales, marketing and product teams to achieve business outcomes
- Work with data and deliver insights that help optimize existing processes and nonprofit NPS
- Champion and deliver end-to-end programs to amplify growth for nonprofits
- Assist nonprofits as needed with setting up & achieving their Volunteering goals
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their needs
What We Are Looking For:
- 2-4 years of work experience preferably in consumer companies
- Exceptional interpersonal and communication skills (written and verbal) are a must
- Degree from a premier educational institute - IITs, BITS, NITs, IIMs is good to have
- Strong quantitative, analytical and problem solving skills; must be comfortable working with data
- A high degree of creativity and innovation, with proven examples of applying knowledge, experience, and judgment to ambiguous problems
- Accountability and personal organization are essential
- Ability to multi-task and juggle multiple competing priorities
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