Associate - Servicing & Collections - Financial Services

Associate - Servicing & Collections

THE QUALIFICATIONS :

- Degree or higher preferred

- 4+ years customer-centric experience within a high-touch, fast-paced environment focused on servicing and repayment of financial products

- Outstanding written and verbal communication skills and comfortable connecting with customers via phone, email, and chat

- Prior work experience within financial services and/or higher education industries will be a distinct advantage,though an understanding of financial services functions is a MUST

- Proven ability to apply critical thinking to complicated problems for timely and effective resolution.

- Ideally possessing a background incorporating investigative research

- Passion for providing an excellent customer experience with an innate sense of service and empathy for others

- Tech savvy and data-driven

- Fluency in foreign languages or international experience is a plus

- A passion for financial inclusion and access to higher education is a must!