Associate Project Manager - IT Infra

Associate Project Manager-(Contact center-IT infrastructure)

Job Title: Associate Project Manager

Location: Hyderabad

Job Description

- Relationship management and collaboration with business partners ensuring their needs are met.

- Deliver high quality, detailed business requirements, process design documentation, cost benefit analysis, and clear choice estimations

- Ensure the use of standard methods / processes to deliver projects that adhere to the Project Delivery Process standards.

- Continually seeks ways of improving work processes . Interfaces with all levels of management to identify, develop and implement initiatives to improve departmental efficiency, customer care and expense control.

- Contains a high level of expertise in multiple functional and technical areas.

- Build trusting relationships with internal customers by consistently eliciting requirements that meet and deliver upon their business needs

- Facilitation of meetings, forming of project team, and guiding them through the project delivery process

- Ensure requirements coming from multiple areas are aligned and conflicts are resolved effectively.

- Deliver on assignments / projects using the appropriate technologies and tools including Group standards

Skills/Experience Required

- Excellent understanding of Contact Center business service

- Good communication skills and business partner management

- Effective inter-personal and negotiating skills

- Excellent decision making and problem solving ability

- Sound judgmental skills to identify and resolve problems

- Experience of managing resources using appropriate communication, delegation and planning skills

- Sound understanding of project lifecycle

- Awareness of project management tools and best practice techniques

- Experience of managing several projects/ engagements concurrently

Additional Information / Specific Skills (If Any)

Academic Qualifications

- Undergraduate or postgraduate degree in Science, Business Administration or a related field. MBA preferred.

Years of Experience

- A minimum 5 years of experience

Type of Experience

- Project experience in Contact Centre domain

If interested please send updated resume at shahina.parveen@neweraindia.com