Associate Manager - Service Delivery/Client Services - L&D Domain

- Manage a team of 20-25 people

- Measure, monitor and improve client service by guiding team members and driving excellence in service delivery

- Focus teams on the key priorities while managing several medium-size projects

- Ensure that team members deliver quality service as per client's needs and priorities

- Assign people to projects based on their skills, career goals and client's expectations

- Provide team members with accurate and useful guidance in technical areas of high risk and complexity

- Act as a counsellor for team members

- Participate in goal setting, performance appraisal and management of counselees

- Identify L&D requirements of counselees