- Manage and develop a Frontline (International Voice) team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service. - Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development. - Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives. - Interpret and develop standards and goals for customer service - Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction. - Interact directly with external customers - Manage allocation of people and financial resources for customer service - Mentor and guide talent development of direct reports and assist in hiring talent - Required Qualifications, US: - Total of 8+ years' experience with 6 years' Experience Customer Service, Financial Services or Contact Center experience, Desired Qualifications: - Experience handing large/complex teams in Customer Service, Financial Services, Contact Center with working knowledge of US banking industry, primarily Credit Cards, Checking, Savings a/c

Hyderabad

Associate Manager - Customer Service - International Voice Process 

Associate Manager - Customer Service - International Voice Process  ,Job Description for Associate Manager - Customer Service - International Voice Process  in Live Connections in  Hyderabad for (8-15) years of experience. Apply Now!

Job Description for Associate Manager - Customer Service - International Voice Process  in Live Connections in  Hyderabad for (8-15) years of experience. Apply Now!