Associate Manager - Collections

- Primarily responsible for managing a team of collectors to ensure all credit sales are collected on or before the due date.

- Ensure that the SLA's and Business KPIs are met as per the Business requirement.

- Ensure compliance with company policies and MICS & SOX requirements

- Drive transformational improvement projects

- Review risk and ensure low commercial losses

- Drive Business value creation projects and ensure the implementation within budget and agreed timelines

- Ensure BCP plan is in place and continuity of the service is secured during business disruptions

- Manage periodical audit routines of the tasks/reports performed and prepared by the Team Leaders

- Develop people and drive engagement in the department in order to reduce turnover

- Deliver efficiency and automation initiatives for the department and implement the agreed projects according 1YP, while actively managing the ZBB People Package

- Alignment of priorities and common initiatives with country teams, Finance Zone teams, CSC Leads, Finance & Proc Service Managers, Employees and Sales teams