Associate - HR Transformation - Investment Bank

Employer - Leading Investment Bank

Position - Associate - HR Transformation

Job Location - Hyderabad. Work from home available as per Company's policy.

Roles & Responsibilities:

- Program and Project Management to deploy new HCM services, being delivered from new locations, with new resources, and with new technology

- Develop detailed transition plans in collaboration with cross functional teams that will require analysis and evaluation of variable factors

- Collaborate with the service owner to establish clear service definition, in alignment with HCM service catalogue, and establish deployment approach and timeline

- Coordinate with 3rd party HCM technology and service providers to prepare for service onboarding and/or off-boarding steps

- Oversee testing, application, data, and infrastructure readiness for service deployment

- Have a transformation mindset to identify process improvement / automation opportunities.

- Contribute and play an active role in managing various service management activities such as Performance Reporting, Governance, Change Mgmt, Incident Mgmt etc.

- Ensure HCM resources are fully prepared for a service go-live including overseeing knowledge transfer efforts between existing resources and new resources

- Oversee training completion for employees delivering the service, including standard operating procedure (SOP) finalization and adoption

- Ensure interaction and governance model is established to clarify roles, responsibilities, and hand-offs to effectively deliver the given service

- Plan, coordinate and execute a service dress rehearsal

- Contribute towards establishing preliminary service level agreements and partner with HCM service management reporting SMEs to ensure reporting infrastructure is ready to be deployed

- Help establish a hyper-care model for user support post service go-live.