Associate Director - Telesales - BPO/KPO

Job Description :-

- At least 12-18 years of total work experience with minimum 5 years in Telesales team management, preferably from an Internet selling background.

- High level of Target orientation and proven track record of accomplishing weekly / monthly revenue targets independently.

- Graduate required, MBA preferred.

- Proven leadership skills, self-motivated & ability to manage competing priorities.

- Exposure to value & volume selling is a must.

- Should have pleasing personality and good communication & presentation skills.

- Should have high data management skills (an expert in excel )

- Should be able to work in a pressure situation.

- Innovative and capable of out-of-the-box thinking

- Good Understanding of Quality metrics and process improvements.

- Strong results orientation is able to focus and deliver results

- Excellent problem-solving skills coming up with simple solutions to complex problems

- Ability to drive consensus, leverage synergies from cross functional teams

- Drive performance management across workforce by applying and implementing best in class performance metrics.