Associate Director/Senior Manager - Customer Success - B2B SaaS

Associate Director Sr Customer success manager

- 8-12 years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization with at least 2 years in people manager role

- Deep product management or product evangelization experience with the aptitude to learn new products

- Comfortable in engaging senior executives in strategic discussions and lead Executive Business Reviews

- Experience in growing business in Indian BFSI segment

- Experience using customer success software, CRM software, and Google Applications

- Excellent executive communication, negotiation and presentation skills

- Passion for solving client challenges and commitment to client delight

- Bachelor's and Master's degree from a top college or university

- Proven ability to coach, mentor, and develop individual contributors

- Naturally curious, with excellent critical-thinking skills

- Ability to manage crisis and stay calm under pressure while helping the team to navigate crisis with ease

- Demonstrated success in building and growing high performing teams

- Ability to identify growth opportunities and effectively execute upsell and cross-sell plans.

- Proven track record of scaling operations to 10x by introducing scalable process, optimizations and automation