Associate Director - Salesforce

- Leading a seamless Salesforce platform as the one stop shop for all Sales team across the group and built an intelligent analytical platform for the Sales by providing customer insights

- Leading the Salesforce as a COE across all the business group and driving programs that meet the needs of all LOB

- Leading all the Assisted channels across sales and service for wireless applications.

- Understanding the architecture and ensuring that custom development is minimized in favor of a common, component-based architecture

- Leading a seamless experience and ensuring high standards of CX and performance across channels

- Aligning closely with business on the role of online digital channel in growth plans and driving adoption

- Creating a personalized experience for assisted channels and establish key performance indicators.

- Leveraging an Omni-channel approach to sales, embracing chat and tele-sales channels as relevant, to maximize sales within cost parameters

- Will be part of the Leadership team driving organizational performance and operational procedures/framework.

- Able to lead and prepare business cases and establish strong client relationships.

- Applies excellent business knowledge and experience in handling capacity and resources.

- Sets direction for teams and Develops talent.

- Bring in a culture of innovation. Also bring in a thought process to differentiate and work towards excellent employee experience via innovation.

- Rewards the right behaviors and practices across the org, including Culture of learning, Collaboration, Shared success, diversity and inclusion.

- Bachelor degree in Computer Science/Information Systems or an equivalent combination of education with more than Ten years of experience

- Prior experience in leading SaaS based application ideally in a business-to-business (B2B) product

- Excellent leadership and general management skills and experience in handling deep technical teams.

- Ability to interact and provide executive level communications to VPs, SVPs and CIOs.

- Strong relationship skills and collaborative style to enable success across multiple partners.

- Experience interacting and collaborating deeply with other lines of business& the ability to work across cross cultural teams

- Experience with dev-ops and agile models, as well as more traditional functional operating models

- Proven success in driving business outcomes through digital commerce and experiences

- Excellent interpersonal skills, and stakeholder management including working with IT Security, Cyber Security and legal teams to enable seamless employee experience within the organization.

- Adept in managing relationships & the ability to work across cross cultural teams