Associate Director - Process Excellence - Black Belt - Healthcare/Insurance/Tech Support/Telecom Domain - KPO/BPO

Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

- Lead and execute high impact improvement projects ensuring timely closure and benefit realization. (These could be using the standard PI methodologies of Six Sigma, Lean or using a common sense based analytical problem solving based on the pain areas, improvement's identified)

- As a leading catalyst for continuous process improvement within the organization, the Master Black Belt position is responsible for driving the long term vision of the process excellence framework throughout the vertical, in coordination with the Process Excellence Leader

- Understand customer requirements, business priorities and goals

- Translate customer requirements / metrics into in process metrics

Candidates having experience in RPA and Blue Prism is mandatory

- BB Certification is a must