Associate Director - PMO - BPO/IT/Healthcare

Major Responsibilities

- Effectively and efficiently own the successful delivery of all assigned projects including managing all cross-function work stream owners (real estate, training, telecom technology, human capital, etc.) - function as the project General Manager

- Create work order (scope) and charter as required. Create and manage project plan, issue log, lessons learned, close document, failure mode and effects analysis (fmea), control plan, etc.

Identify team roles and skill sets required to quickly create a highly functioning team.

- Direct the team and resolve conflicts: Direct team to complete projects on time, within budgetary guidelines. Escalate issues appropriately.

- Assesses progress and reports status to management and key constituents (i.e.: sites, other functional leaders, etc): timely written or verbal communication of project status to management. Highlight areas of concern or needed assistance. Track status of project timelines and milestones and communicate with management and team members. Responsible for overall quality review of project, ongoing and final evaluation and documentation of team/project procedures.

- Consistently utilize standard project management tools and adhere to document retention standards.

- Other duties as assigned by management

Qualifications (List minimum work experience, educational background, professional licenses, certifications and skills required to perform the job):

- 10 years' cross functional experience services industry with leading organizations

- 5+ years' experience in leading strategic project & program implementations

- Master's /Graduate

- Project management/Agile certification: E.g. PMP, PRINCE2 CSM/Agile Safe/PGMP) is a plus

- Knowledge of project financials

- Exposure to Project managing automation work/tools is a plus.

- Exposure to managing technology projects, platform deployments etc. is a plus

- Should have sound Knowledge of Project Management tools

- Excellent Excel and Presentation skills

- Team handling

- Project management/Program/ Portfolio Management experience and skills

- Healthcare and/or healthcare operations experience would be a plus

- Formal project management training

- Experience in successfully managing major projects with at least one implementation in a non-IS business function

- Leadership ability

- Able to stay committed to long-term project goals

- Able to direct project outcome based on long term business objectives

- Superior analytical skills

- Broad knowledge of system and technology alternatives

- Function as an agent for change, confidently leading colleagues and project teams with a positive, can-do, partnering attitude

- Demonstrate the ability to quickly/positively change project priorities as business goals shift

- Demonstrated ability to engage team members in a cross-functional, virtual environment

- Open to flexible work hours, including necessary overlap with US time zones-

Excellent Communication Skills:

- Understand and listen to the needs of the customer

- Skills necessary to prepare and deliver high level presentations that deliver key messages regarding goals, achievement and milestones in a clear crisp format

- Skills necessary to document and maintain project documents - sometimes repackaging information into easy to understand modules

- Ability to communicate the goals of the project to many different types/levels of stakeholder and obtain buy in ( may be necessary to communicate across businesses and organizations)

- High level of accountability (for self and others):

- Clearly communicate expectations, timelines, consequences

- Escalate issues/barriers with no delay in order to ensure success of project

- Lead by example

- Gain acceptance for ideas, plans, actions by team - by keeping everyone involved in decision making and implement, flawlessly, as a team