Associate Director - Operations Strategy - Insurance/Broking

Looking for a professional who will be responsible for business, operations and human resource management for aligned lines of business within our Corporate Risk and Broking operation. The role will provide strategic advice to the Business Head on operations and resource planning, financial sustainability, compliance, and lead a large operation

Location- Mumbai-Thane/ Hybrid

Future Employer: It is the world's leading insurance brokerage company

Responsibilities:

1. Planning and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus

2. Contributing to the development of short and long-term business strategy in conjunction with stakeholders; executing approved strategies

3. Reviewing future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders

4. Establishing and implement short and long-term organizational goals, objective proposals/works, policies, and operating procedures; monitors and evaluate programmatic and operational effectiveness, and effect changes required for improvement

5. Ensure department adherence to compliance / statutory requirements and operate within the guidelines of internal and external regulators

6. Monitor and risk/compliance of the team in line with service level agreements.

7. Develops effective succession planning for oneself and critical leadership roles within the business

8. Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints

9. Work with Human Resources to develop and implement a Talent Management strategy

10. Conduct periodic and annual performance reviews for all direct reports.

Requirements:

1. 10 + years' experience in the financial services industry .A background in insurance broking background would be an advantage

2. Proven track record of delivering excellent levels of client service across varied stakeholders through a large operation

3. Experience of working in a matrix organisation, managing multiple stakeholders

4. Broad operations expertise which encompasses previous knowledge of coordinating with diverse functions such as operations, IT, compliance and risk