Associate Director - Operational Excellence - Six Sigma/Lean - BPO

Position :Associate Director - Operational Excellence - Six Sigma/Lean

Location : Mumbai, Vikhroli/ Thane

Reporting to : Head of Operational Excellence

CTC: Rs 30-35 Lacs (Fixed) + Variables

Job Summary :

- The primary focus of this role is to fully embed Operational Excellence (OpEx) across the business to build a lasting and sustainable operations management capability.

- This is a leadership role within the OpEx team and involves the identification, assessment and implementation of operational improvement opportunities that deliver lasting customer and business benefits.

Principal Duties/Responsibilities :

- Leading teams in the identification of opportunities for operational improvements to be implemented that deliver material benefit

- Ensure the OpEx methodology, tools, technologies and thinking are embedded into the operation

- Create and deliver a communications plan which builds a deep and wide understanding of OpEx across the Division

- Collaborate with other Divisions and operational hubs (often across different geographies) to maximise benefit realisation

- Operate as an exemplar to constructively challenge the organisation to constantly improve operational capability and performance

- Coach senior leaders within the division on the application of OpEx

Required Qualifications, Skills, Knowledge, Experience :

- Minimum Bachelors/PG degree mandatory

- Additional Certification in Operations Improvement methodologies like Lean and Six Sigma will be an added advantage

Skills :

- Program Management experience of large and complex projects and track record of significant delivery

- Previously acting as a main point of contact for complex and OpEx queries across multiple teams

- Knowledge of operational improvement/Lean methodologies and personal history of applying them to deliver business benefits within an organisation. Experience of process re-design and improvement

- Knowledge of process automation / digitisation techniques and technologies