Associate Director - Network Operations - BPO/ITeS

The Technology areas will include

- Expertise with Industry Technology Platform in Network Services

- Worflow solutions for Frontoffice, Middleoffice and Backoffice

- Analytics Solutions in Network Service Domain

- Customer Facing Technology solution including Mobile Applications

- SI Experience in delivering large Network Service Solutions.

- Automation Around Network Services solutions using RPA, Workflow and other Integrated Automation Solutions.

Network Services Offering cover -

- P2O - Prospect to Order

- O2P/A - Order to Provisioning/Activation (Service Fulfillment )

- T2R - Ticket to Resolve (Service Assurance

Responsibilities -

- Ownership of SynOps for Network Services , Which are the Go To Market Platform for Operations

- Define Key Intelligent Automation Solutions as part of SynOps which are Complimentary to clients core Network Services platforms

- Provide key functionalities of Work Flow / AI and Analytics

- Provide Key automation cross Front, Back and Middle Office

- Innovative Customer Service solutions in the Network Services