Recruitment Consultant at Bask HR
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Associate Director - Logistics - eCommerce (9-14 yrs)
Operations and Performance Management :
- Manage multiple Last Mile hubs across the region (North) through city managers
- Ensure smooth operations at regional level by coordinating with Warehouse and Line Haul team team and 3rd Party co-loaders and at each DH (Delivery Hub) level
- Ensure great customer experience by setting up right processes for timely deliveries, pick-ups, process compliance and system updates.
- Build the right org structure in line with company goals by recruiting the right talent
- Ensure efficiency improvements and contingency management by innovative solutions.
- Control costs of operations and consistently identify gaps and bring efficiencies.
- Expand operations to new geographies so that new customers can be served
- Conduct performance management reviews of DH heads and give training recommendations
- Coordinate with central teams on new initiatives, process improvements, analytical insights, tech support
- Will be responsible for Regional KPI matrix.
- People Management
- Motivate city managers, DH heads to consistently improve all performance metrics
- Keep employee attrition to a minimum
- Create and maintain consistent feedback activities / mechanisms to review and give performance feedback for the regional team
- Skills Required: Strong in Operations, Analytical, Design Thinking, worked in Retail, 3PL, Large Setup, managed large and distributed teams