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13/12 Arpan Phinehas
Recruitment Consultant at Bask HR

Views:2048 Applications:291 Rec. Actions:Recruiter Actions:86

Associate Director - Logistics - eCommerce (9-14 yrs)

Delhi Job Code: 775239

Operations and Performance Management :

- Manage multiple Last Mile hubs across the region (North) through city managers

- Ensure smooth operations at regional level by coordinating with Warehouse and Line Haul team team and 3rd Party co-loaders and at each DH (Delivery Hub) level

- Ensure great customer experience by setting up right processes for timely deliveries, pick-ups, process compliance and system updates.

- Build the right org structure in line with company goals by recruiting the right talent

- Ensure efficiency improvements and contingency management by innovative solutions.

- Control costs of operations and consistently identify gaps and bring efficiencies.

- Expand operations to new geographies so that new customers can be served

- Conduct performance management reviews of DH heads and give training recommendations

- Coordinate with central teams on new initiatives, process improvements, analytical insights, tech support

- Will be responsible for Regional KPI matrix.

- People Management

- Motivate city managers, DH heads to consistently improve all performance metrics

- Keep employee attrition to a minimum

- Create and maintain consistent feedback activities / mechanisms to review and give performance feedback for the regional team

- Skills Required: Strong in Operations, Analytical, Design Thinking, worked in Retail, 3PL, Large Setup, managed large and distributed teams

Women-friendly workplace:

Maternity and Paternity Benefits

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