Posted By
Posted in
Banking & Finance
Job Code
806043
Please find below the details of the opening
This role will operate on a - large complex- or - large simple- engagement as per operating model examples.
- Create a Global Framework for KGS Managed Services covering Quality Assurance, Technical Training and Change Control across Service Lines
- Building core knowledge in team during set up and shaping activities as well exiting projects, working closely with Delivery teams and Transition Manager
- Dealing with growth and expansion as per capacity plan leading the activity in liaison with KGS Delivery and Operations Leads
- Ensure the delivery teams are resourced with sufficient well trained and well-motivated staff, and are developed to their potential in line with current and predicted operational needs
- To effectively shape and manage process for the client across sites, ensuring a high level of quality performance across projects.
- Act as a KYC subject matter expert on compliance, regulatory regulations and global KYC requirements;
- Maintaining an external focus and strong network within the industry to identify trends in QA
- Demonstrate flexibility to lead and manage activities across sites
- Develop potential for progression/succession in next few years
- Maintenance of Service Levels in onshore department and by overall engagement, ensuring a high level of customer service at all time
- Identify and diagnose sub-optimal business performance
- Reporting of issues of concern to Operations Support, Senior Leadership, and where appropriate, to the client
- Initiate and promote improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains
- Aim to operate at industry best practice level, where available
- Constantly seek opportunities to digitise the existing process
- Demonstrate flexibility to lead and manage activities across sites
- Develop potential for progression/succession in next few years
- Min12-15 years in an operational environment
Handled a team of 200+
- Roles and responsibilities
Key Competencies
- Strong communication and relationship management skills.
- Clear vision, understanding and proven track records of Quality and Training Functions in Risk Domain
- Strong analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business.
- Budgeting, forecasting and planning experience in an operational environment
- Commercial Awareness
- Strong presentation skills
- Strong focus on results-led management
- Strong project management skills
KPI
- Quality Performance across Projects as per SLAs
- Profitability of business by controlling costs, losses and margins
- Resource Management and staff turnover rate below xxx%
- Adherence to regulatory requirements
Key Competencies
- Integrity
- Planning & Organising
- Interpersonal Effectiveness
- Leadership
- Decision Making
- Change Agent
- Customer Focussed
- Commercially Focussed
- Driving Results
Essential skills required
- Demonstrate flexibility to lead and manage activities across sites
- Develop potential for progression/succession in next few years
- Min 12-15 years in an operational environment, where at least 5 years has been spent at a management level
- Accountability
- Creative thinking
- Developing others
- Creative thinking
- Developing others
- Accountability
- Creative thinking
- Developing others
- Creative thinking
- Developing others
Didn’t find the job appropriate? Report this Job
Posted By
Posted in
Banking & Finance
Job Code
806043