Associate Director - KYC &amp; AML Operations {Minimum team size of 100 reportees} Location: Gurgaon/ Gurugram. Roles and responsibilities: - The role may be used on either a large (complex or simple) engagement as a deputy role under a Director or on a small (complex or simple) engagement as the lead Operations role. - The successful applicant will be responsible for managing the transition in to the new engagement as well as delivering the objectives and business case for the client. The role will manage a team of up to 50+ people in the delivery of services referred to above. - The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operation environment. - In addition, the role will be required to build an understanding of our technology product (BPMO) to support the delivery into the operation, with a focus on process standardization and improvement to ensure our services are delivered to a high quality at as low a cost as possible. - The role will involve working with several internal functions e.g. Operations Support, Design and Set Up/Transition, other Operation engagements within KRC-AML, so the ability to proactively build and maintain internal networks will be key to the success of the role. - Liaise with the Transition Manager and provide operational input to IT Technology to ensure designed technical solutions are fit for operational purpose - Building core knowledge in team during set up activities in liaison with Transition Manager - Dealing with growth as per capacity plan in liaison with Operations Support and Operations Manager - Ensure the onshore department is resourced with sufficient well trained and well motivated staff and that staff are developed to their potential in line with current and predicted operational needs - To effectively manage process for the client across sites, ensuring a high level of customer service to all customers - Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews - Contingency planning for level/volume of accounts, allowing for changes arising from internal and external factors, agreeing assumption reviews with client as per contractual obligations - Maintenance of Service Levels in onshore department and by overall engagement, ensuring a high level of customer service at all time - Identify and diagnose sub-optimal business performance - Ensure that the potential risk to company arising from money laundering and fraud, is minimised. - Actively protecting the client's interest at all times in complying with statutory regulations and legislation. - Reporting of issues of concern to Operations Support, Senior Leadership, and where appropriate, to the client - Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains - Aim to operate at industry best practice level, where available - Constantly seek opportunities to digitise the existing process - Maintain control over operational budget, demonstrating due care and diligence in exercising operational level mandates within authority outlined in the Delegated Authorities Manual - Provide support and cover for operations management levels across functions within KYC-AML - Demonstrate flexibility to manage activities across sites as require - Develop potential for progression/succession in next few years Essential skills required: - Min 14 yrs in an operational environment, where at least 4yrs has been spent at a management level - Minimum of 4years of managing a small/medium team (100+) - Good communication and relationship management skills. - Understanding of KYC-AML tactical and strategic objectives - Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business. - Budgeting, forecasting and planning experience in an operational environment - Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes - Preferred background in Financial services industry, with exposure to remediation, complaint handling, claims processing and conduct risk reviews in the UK, although not essential - Commercial Awareness - Presentation skills - Focus on results-led management - Project management skills KPI: - Agent productivity as measured by RE's or SLAs - Profitability of business by controlling costs, losses and margins - Adherence to regulatory requirements

Gurgaon/Gurugram

Associate Director - KYC & AML Operations - Banking 

Associate Director - KYC & AML Operations - Banking  ,Job Description for Associate Director - KYC & AML Operations - Banking  in Metaphor Infotech in  Gurgaon/Gurugram for (14-18) years of experience. Apply Now!

Job Description for Associate Director - KYC & AML Operations - Banking  in Metaphor Infotech in  Gurgaon/Gurugram for (14-18) years of experience. Apply Now!