Associate Director - HR Shared Services - BPO

- Minimum 15+ years of experience with 7+ years of leading teams for a service delivery organization with large scale operational setup.

- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets.

- Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge. Pre-Payroll Activities for North America Region

- Handled a team of Team Leaders and Managers minimum 50 employees.

- Project Management knowledge and Transition Exposure

- Should have transitioned large client's relationship seamlessly.

- Quality - Lean and six sigma knowledge and quality driven person

- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching.

- Ability to communicate and resolve issues that affect Performance Criteria.

- Strong external and management reporting skills

- Perform the work as delegated by the Function Head

- Demonstrated language fluency in English.

- Ability to think strategically, taking a balanced short and long-term view when solving problems.

- Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members and overall organization.

- Ability to utilize information from a wide variety of sources.

- Experience working for a multinational organization and working with colleagues internationally.

- Able to adapt quickly to change and have flexibility with work hours based on the need to communicate with overseas counterparts, as needed.

- US ET Shift working - with some stretch during peak days