Associate Director - HR Service Delivery - IT

Key Responsibilities :

- Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes

- Define the operational framework for the delivery of People Service process support based upon the defined Business and HR Strategy

- Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce

- Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.

- Work with the CoE Interlock process owners to improve the end to end HR delivery processes

- Ensure integration of GU People Services team with the Cross Business Service Delivery team and Field HR within the GU

- Serve as a main point of contact and manage relationships with stakeholder group and key individuals

- Resolve any escalated issues and risks

- Facilitate team work and process integration across the team.