Associate Director - HR Operations

Associate Director -HR Operations is responsible the successful service delivery of all the HR Operations

This role is accountable for the successful delivery and execution of core operational HR services such as benefits administration, payroll, HR compliances, reporting, time & attendance, leave management, audits, employee records, background verification, preboarding and onboarding, and employee health & safety, etc. The ideal candidate will have experience leading or setting up an HR Ops services delivery organization and will possess a deep understanding of everything from labor laws; multiple HR platforms (e.g., HRIS, payroll systems, etc.); internal controls, HR Ops KPIs and SLAs, etc.

- Partnering with Org People Consulting Practice to execute the setup of the GCC Playbook for new GCCs, including vendor enrollment for POSH, labor compliances, BGV vendors, and other HR partners

- Hiring, directing, and coaching the BSS HR Operations managers and executives. Successfully allocating resources to optimize client coverage and delivering high customer satisfaction rates

- Managing the input, implementation, and identification of problem areas for all HR transactions and service delivery processes and recommends solutions

- Managing all client escalations related to Org HR services to resolve quickly, successfully, and with an eye to root cause analysis to ensure future issues can be avoided

- Overseeing the payroll function with a focus on process improvement, accuracy, and compliance

- Ensures that all the GCC related administrative forms, reports, processes, and audits are completed accurately, timely and in compliance with applicable laws / regulations

- Overseeing the development of reports from HR systems involving employee data including but not limited to onboarding, turnover, performance records, pay, leave, and compliance training

- Partners with Finance, IT, and Facilities / Admin BSS leaders to develop and deliver the monthly and quarterly operations reviews for business leaders to determine predictive trends and make effective business decisions regarding the GCC's operations

- Partnering with GCC client HR and, Org account managers to ensure client satisfaction with Org BSS HR Operations services

- Responsible for process improvement, including evaluating Org preferred vendors / platforms, systems, and procedures, providing recommendations to the respective Centers of Excellence for changes and improvements, and then, implementing those changes

- Accountable for HR system data integrity, reporting, management and independently run and manage audits

- Serving as the program lead for all new projects involving HR data, system changes, and implementation of new software Managing relationship with HR systems, payroll, and other vendors as needed to support successful delivery of HR services