Associate Director - Growth - IT Tech Services

Associate Director, Growth

Associate Director, Growth is a highly visible leadership role reporting directly to and working closely with the CEO; growth path leading to Chief Growth Officer

The role includes complete ownership and accountability for:

- Business development and sales, acquiring new logos, up-sell and cross-sell to existing clients

- Pricing strategy and estimation

- Contractual paperwork

- Oversight to client service delivery & account management

Responsibilities:

Overall ownership for servicing assigned clients, this role is an amalgamation of account management and sales.

Account Management

- Build and maintain progressive, strategic deep and long-standing relationship with the clients

- Ongoing client servicing, understand client needs and create service strategy

- Create & manage SOWs, estimates and budgetary approvals from client

- Lead hiring effort as per client needs and follow through to onboarding of staff

- Develop a complete understanding of key account needs & build a strategic plan to improve client profitability & overall results.

- Ensuring quality and timeliness of work delivered to clients.

- Timely reporting of client portfolio internally and with client teams as per account plans.

- Close interactions with design, planning, project management and delivery teams for dayto-day work management.

- Documentation and maintenance of Client archive and interaction history.

- Collaborate with internal stakeholders - Admin, Training, Quality, IT, HR, etc. to deliver efficient and timely work deliverables to clients.

- Improving the operational performance across the organization by analysing results, monitoring variances, identifying trends, recommending actions to the management.

Sales

- Identify and pursues opportunities for developing new business.

- Ensure achievement of sales budgets for the assigned accounts.

- Collaborate with all the stakeholders to maximize profit by up selling or cross selling.

- Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.

Desired Skills and Experience:

The ideal candidate will have 12+ years of experience in BD/Sales in technology services firm, adept at driving sales effort with international clients

- Must have 5-6 years of work experience in a client servicing, sales & marketing

- Experience with international clients is an added advantage

- Excellent analytical skills, strategic thinking, and decision-making ability in a fast-paced environment

- Excellent communication and presentation skills.

- Effective time management and collaborative skills.