Associate Director - Employee Relations - eCommerce

Our Client is a Global Marquee ECommerce Brand.

Job Description

Working in close partnership with HR Business Partners and reporting to the Regional Head of Employee Relations in Hong Kong, you will:

- Manage ER cases including disciplinary issues, grievances, performance monitoring and investigations, to successful resolution

- Provide communication and training to employees and managers regarding policies and support a positive workplace environment

- Develop, interpret, communicate and maintain ER policies, processes and education programs

- Develop, recommend and implement region-wide and country-specific ER policies and activities

- Manage ER-related projects

- Handle highly sensitive matters such as workplace violence, 'senior/executive level' sexual harassment claims, etc.

- Develop and deliver interactive HR, employee, management and leadership education based on trends in ER activity and changes in employment law

- Advise on negotiated departures

Skills/Knowledge/Experience:

- Ability to respond appropriately to sensitive inquiries or complaints

- Ability to build effective business partnerships with clients and local stakeholders

- Ability to define problems, collect data, establish facts and draw valid conclusions

- Ability to multi-task in a fast-paced environment

- Good analytical skills to identify issues and trends

- Ability to absorb detailed information quickly

- Ability to make effective and persuasive presentations on controversial or complex topics to senior management

- Results oriented; ability to drive change with positive, imaginative and flexible approach

- Demonstrated ability to make sound decisions

- Strong organizational skills and attention to detail

- Ability to operate in a matrixed environment

- Ability to work effectively with employees at all levels from clerical employees through to senior management

- Strong verbal and written communication skills

- Strong influencing and problem solving skills

- Excellent judgment

- Good knowledge of ER policies, practices and philosophy

- Working knowledge of employment law in India

- Experience advising on ER issues and actively managing ER cases, including disciplinary issues, grievances, performance monitoring and investigations