Associate Director - Design - eCommerce

Associate Director Design -E commerce company

Company : eCommerce

Designation : Associate Director Design

Location : Bangalore

Role :

- This role is to deliver PAN India scalable design solutions (Process & Network) for services (Installation, Tech Visit, Repairs and Value Added Services).

- Providing leadership direction to the design team by stating clear expectations regarding business goals, priorities, and risks while gaining team commitment to the achievement of the required results

Key Accountabilities :

- Lead the Customer experience, Cost, Speed, Digital Transformation and

- Innovation charters for services.

- Improve productivity through the development of robust and effective operational best practices and structural design solves.

- Successfully lead the team to achieve the organizational goals

- Lead & inspire a set of design staff to drive game-changing improvements in services.

- Set ambitious goals for direct reports and provide coaching & guidance to help the team achieve these goals.

- Define, design, launch and manage cost, speed, and reliability related programs.

- Aggressively searches for opportunities to improve the entire service design process by working with product, other design organizations, category, operations & other functional teams across the enterprise.

- Develop a culture of continuous improvement & step changes within team and across cross-functional teams that helps to reduce non-value-added activities leading to improved and faster service offering.