Associate Director - Design Customer Experience - Internet/Online

You are responsible:

Design lead at Customer experience for all non-order node & BU-facing charter & Assisted commerce. The person would be responsible for:

- Customer experience metrics viz. CTU, repeats and resolution time for the above journey node

- Consumer finance & Fintech becomes one of the key charters for the lead

- BU specific pain and working within JN owners (fwd/ rev) to solve for experience & CTU

- Assisted commerce across potential BUs making it self-sustainable and an independent revenue generating arm for

You should have:

- Design thinking

- Customer experience process understanding

- Data handling

- Stakeholder management