- The client is a global business services firm that transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. A Top 10 Services Provider, it partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytic, process optimization, and business improvements.   - With a presence in 25 countries and a staff of more than 70,000 globally who speak 40+ languages, this client provides highly valued services to clients in 10 primary industries, leveraging outstanding process capabilities, sophisticated operational excellence with global scale, deep analytical capabilities, relevant and innovative technologies, and the best staff in the markets.  Role : Associate Director-Banking  No. of positions: 1  Location : Bangalore  Reporting To :India Banking Leader  Key Responsibilities :  - Managing delivery of BFSI account ( Collections and Mortgages) in Bangalore and Manila  - P&L accountability of $20 Mn   - Delivery Metrics and contractual SLA management  - Day to day Client management  - Managing span of 800 +FTEs  - Lead all client and internal calls for the process, single point of contact  - Single point of contact for all financial decisions regarding the account  - Manage attrition and career planning of all employees within span of control  - Grow account strategically to increase top line for the organization  - Manage and improve profitability of the account  Strategic Inputs / Skills Required :  - Client Management/P and L management  - Six sigma /Transformation inclination  - Knowledge of Banking Norms, Risk and Compliance  - Strong financial management acumen  - Understanding of contracts and key BPO dynamics governing them  - Strong customer service orientation and client management skills  - Robust experience of driving key customer metrics  - Fundamentally a strong people manager  - Should be able to guide a team to success

Bangalore

Associate Director - Delivery - Collections & Mortgages - Banking 

Associate Director - Delivery - Collections & Mortgages - Banking  ,Job Description for Associate Director - Delivery - Collections & Mortgages - Banking  in Nashrah Consulting Pvt. Ltd. in  Bangalore for (15-20) years of experience. Apply Now!

Job Description for Associate Director - Delivery - Collections & Mortgages - Banking  in Nashrah Consulting Pvt. Ltd. in  Bangalore for (15-20) years of experience. Apply Now!