Associate Director - Customer Success - SaaS Product

Associate Director Customer Success JD:

We are working with some of the leading FMCG brands as Mondelez, Marico, Pepsico, Coca-Cola, Unilever, P&G, Godrej, Marico, Wipro, Britannia, and Adani who are using our product to launch and promote their products/brands and also discover real-time insights from the ground.

About Role:

Join us as the founding member of our Customer Success team and become the architect of our journey towards customer-centric growth. You'll own the entire post-sale experience for our FMCG clients, shaping their onboarding, campaign success, and long-term retention.

Responsibilities:

1. Own the FMCG brand journey: From onboarding and adoption to revenue retention and growth, you'll be the champion for our FMCG clients, ensuring their success at every step.

2. Become a trusted advisor: Leverage your product knowledge and planning expertise to manage post-sales activity, build rapport with clients, and recommend tailored strategies that accelerate their business goals.

3. Shape the future of Customer Success: As an early team member, you'll have a unique opportunity to define and build the foundations of our Customer Success motion.

4. Data-driven insights and action: Monitor campaign performance with a keen eye, providing valuable insights and recommendations to optimize results.

5. Clear communication and collaboration: Regularly present performance reports to clients, keeping them informed and confident. Collaborate seamlessly with internal teams to ensure flawless campaign execution and client satisfaction.

Requirements:

- Excellent presentation, organizational, and communication skills (both written and verbal).

- 3+ years of relevant full-stack experience as a customer success manager in B2B SaaS companies or Ad Platforms, dealing with enterprise-level customers.

- Strong data analysis and creative problem-solving ability.

- Team-first mentality, and growth mindset are a must.