Associate Director - Customer Success & Delivery - SaaS

Associate Director Customer Success & Delivery

- We are handling an exciting leadership role for Director Customer Success & Growth for a leading Start up which helps SME & enterprise customers create immersive and interactive shopping experiences for their end consumers.

- They are looking for someone as an Associate Director Customer Success & Delivery to be based at Bangalore.

- Someone with strong experience in Customer Advocacy, Upsell and cross sell drive management, Retention, Customer Onboarding, experience of customer management / account management of enterprise scale customers based in US Market.

- Prior experience of SaaS based technology companies are preferred.

- Strong relationship building experience. Customer focused approached and long term approach.

- Managing end to end customer journey right from Onboarding to retention.

- Strong relationship building experience are preferred.

- Expertise of managing accounts from US is mandatory.

- Global Stakeholder management and customer centric approach.

- Drive onboarding & long-term support for SaaS based software, develop programs and strategies to drive customer adoption, enhance customer retention and drive upsells, devise effective processes and build systems to measure & monitor KPI's.

- Managing critical escalations, conducting business reviews, securing high level of customer satisfaction, enable cross-functional collaboration, adapt to new circumstances and learn quickly on facing problems and challenges.

- Program Management & Project management.