Control Tower - SCM in Ecommerce Industry Company: Ecommerce Designation: Associate Director - SCM Location: Bangalore. Roles and Responsibilities: Mandate: - Responsible for creating world class last mile delivery operations capability for Non-Large in Flipkart. - Developing Culture toward Deep Customer Service orientation in terms Handling, - Response and Attitude towards customer. - Responsible for creating efficient last mile delivery solution with maximum flexibility and minimized cost Build. Drive First Mile KPIs Customer Focus: - Responsible for customized enhanced delivery options to customer in terms of Goods handling, appointments etc. - Responsible for customer delight in terms of Field Executive behaviour towards customer. - Build a culture of ownership, empowerment and customer obsession. Business Focus: - Define track and improve on key metrics pertaining to Non-Large delivery and customer delight in terms of delivery service. - Responsible for world class Non-Large Handling system i.e. Van Design, Handling Equipment etc. - Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams. - Drive continuous improvement and operationalize Business process Innovation. - Work closely with other Business Units in Flipkart in the process of strategic decision making with respect to FKL. - Work closely with ENG team to build strong technology/System/for FKL Delivery Operations. - Financial budgeting &amp; execution - PNL accountability of delivery operations pan India. - Develop, mentor and motivate the team spread across locations to achieve higher goals. - Make growth path/strategy for Business and team. People Management :&nbsp; - Motivate the team for continuous performance improvement and excellence - Keep employee attrition to a minimum - Create and maintain consistent feedback activities / mechanisms to ascertain the services levels of Delivery Hubs and each FE and encourage improvements. - Will be responsible For Zonal KPI matrix. - Cost control &amp; P &amp; L of the region. - New process implementations &amp; Innovations.

Bangalore

Associate Director - Control Tower - Supply Chain - eCommerce 

Associate Director - Control Tower - Supply Chain - eCommerce  ,Job Description for Associate Director - Control Tower - Supply Chain - eCommerce  in Bask HR Consulting Pvt Ltd in  Bangalore for (9-16) years of experience. Apply Now!

Job Description for Associate Director - Control Tower - Supply Chain - eCommerce  in Bask HR Consulting Pvt Ltd in  Bangalore for (9-16) years of experience. Apply Now!