- Strategize long / short term roadmaps for the client, in conjunction with Jarvis senior management
- Define processes and comprehensive plans of action for imminent / ad-hoc client needs
- Create project plans, milestones, timelines, resource needs etc. to streamline implementation
- Build scenario-specific plans for all possible outcomes/events during last-mile campaign execution
- Act like the in-house expert for crisis mgmt. / last minute assistance to both central & zonal teams
- Coordinate cross functionally with zonal ops., central tech / communications teams & vendors
- Ensure daily operational performance reporting for higher mgmt. and clients, showcasing day-by-day progress of the projects / new initiatives
- Showcase proactive stakeholder mgmt. to ensure positive long-term relationship with our clients
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