Associate Director - Central Operations - IIM/IIT

- Strategize long / short term roadmaps for the client, in conjunction with Jarvis senior management

- Define processes and comprehensive plans of action for imminent / ad-hoc client needs

- Create project plans, milestones, timelines, resource needs etc. to streamline implementation

- Build scenario-specific plans for all possible outcomes/events during last-mile campaign execution

- Act like the in-house expert for crisis mgmt. / last minute assistance to both central & zonal teams

- Coordinate cross functionally with zonal ops., central tech / communications teams & vendors

- Ensure daily operational performance reporting for higher mgmt. and clients, showcasing day-by-day progress of the projects / new initiatives

- Showcase proactive stakeholder mgmt. to ensure positive long-term relationship with our clients