Associate - Customer Success - IT

Responsibilities:

- Own the overall relationship with the customers, which includes: increasing adoption, ensuring retention, and ongoing satisfaction.

- Be customer's first point of contact - their advocate and champion

- Monitor customer health through available metrics and help them maximize the value of their subscription.

- Identify opportunities for growth by relaying information back to the internal team

- Management of CRM and other platforms related to delivering customer success

Job Requirements:

- A minimum of 2-3 years of relevant experience in a customer-facing role

- Highly adaptable and quick to learn new information

- Strong listening skills and ability to understand others' viewpoints

- Possess a strong work ethic and relentless attitude to achieve success

- Open to a culture of innovation, professional development, and collaborating with others in a team