Associate/AVP - Loan Operations - Wholesale Banking

We Are Hiring for Associate and Assistant Vice president Loan operations Role for our client in Bangalore.

We offer:

Below is the job description for the Associate / AVP role.

Role Description:

Associate- Loan & Agency- Wholesale Loan Operations

The Team Manager/Associate is a key position within the Loans group. He/She is expected to deliver on the specific tasks and requirements. These tasks will include the following functions:

- Closely monitor the team on day to day basis to ensure all SLA's are met and any exception are immediately escalated for resolution.

- Adherence to laid down QUALITY & QUANTITY SLA's are met. Ensure in place, a robust workflow allocation model

- Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.

- Manage process escalations from internal/external customers

- Should have an eye for detail to ensure all documents are processed and reviewed correctly.

- Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.

- Ensure timely escalation to the management as and when required

- Drive 100% compliance to Process related Policies, Guidelines and Controls.

- Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Identify HIPO's from immediate team and have well charted out plans for them in place

- Identify and drive Process improvements and other initiatives.

- Ability to work under pressure and deal with high volumes.

- Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario- s

- Strong communication skills with the ability to communicate at all levels

- Ability to identify changes to processes and procedures to improve productivity and efficiency

- Working successfully with others, valuing and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals

- Experience in managing instances of individual performance and/or development improvement plans

- Trainings: Identify process/soft skills based trainings to improve individual performances or as part of growth plans, Ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines

- Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues

- Performance feedback: Ensure constructive performance feedback is passed on to the TM/OA layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed

- Hiring: Assist with process hiring to backfill attrition or for new functional roles

- Bachelor's degree with a minimum of 6 + years of relevant or lending service work experience preferably in a back office/financial industry - For Associate

- Bachelor's/PG degree with a minimum of 10-12 years of relevant or lending service work experience preferably in a back office/financial industry - For AVP

- Experience in loan operations, Syndicated loans, bilateral loans, loan servicing, loan settlement Etc

- Candidates with knowledge of banking system like loan IQ will hold an added advantage

- Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process

- Strong risk & control mindset

- Knowledge of investment banking products including Loans

- Experience in driving small to medium sized projects with strong results

- Strong people and performance management skills.

- Strong escalation management skills

Nikita Uchwani
Specialist BFSI
Credence HR Services