Assistant Vice President - Quality - Black Belt - Service/BPO/ITeS

Role : Quality

Designation: AVP

Location : Mumbai

Industry : Service Industry

About Client: To be disclosed later

Role: Drive the Quality management, Quality Control and process improvement to support the business objective.

Responsibilities:

- Developing, improving and maintaining processes that meet quality perspective and business needs across organization

- Will facilitates and monitor projects in Quality that includes productivity management, turnaround time reduction and cost saving

- Ensure compliances to all standards like ISO.

- Formulate and implement robust quality policy in line with growth plans

- Analysis and improvement of Voice of Customer and effective Complaint management

- Measure and improve all performance metric like TAT and Productivity from Service Quality perspective

- Ensure best practice sharing and standardization across regions

- Will responsible for quality management standard implementation, process excellence, customer satisfaction.

Desired Candidate Profile:

Mandatory: Black Belt Certification is Must and should have experience in Quality management and have managed customer satisfaction and from customer service background

Industry : Service/ITES/BPO - MNC

Soni
9560395703