Lead Consultant at Careerist Management Consultant
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Assistant Vice President - Quality - Black Belt - Service/BPO/ITeS (10-15 yrs)
Role : Quality
Location : Mumbai
Industry : Service Industry
About Client: To be disclosed later
Role: Drive the Quality management, Quality Control and process improvement to support the business objective.
- Developing, improving and maintaining processes that meet quality perspective and business needs across organization
- Will facilitates and monitor projects in Quality that includes productivity management, turnaround time reduction and cost saving
- Ensure compliances to all standards like ISO.
- Formulate and implement robust quality policy in line with growth plans
- Analysis and improvement of Voice of Customer and effective Complaint management
- Measure and improve all performance metric like TAT and Productivity from Service Quality perspective
- Ensure best practice sharing and standardization across regions
- Will responsible for quality management standard implementation, process excellence, customer satisfaction.
Desired Candidate Profile:
Mandatory: Black Belt Certification is Must and should have experience in Quality management and have managed customer satisfaction and from customer service background
Industry : Service/ITES/BPO - MNC