We have been retained by our client, a well-established, professionally managed Mutual Fund to identify an Assistant Vice President- Call Center (Outbound Sales) to be based at Mumbai. JOB PURPOSE : - Defining objectives for the call centre's day-to-day activities. - Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) - Collecting and analysing call-centre statistics (sales rates, costs, customer service metrics etc.) Key Responsibilities : - Responsible for overall SLA delivery of the centre. - Prepare and execute dialer campaign strategy. - Responsible to handle a pan-India responsibility for sales of mutual fund products. - Effectively resolve complexities that may arise due to multi- functional (Quality, Training, Operations) team interactions within the centre. - Identifying and developing measurement standards for the improvement of performance and operational effectiveness of the sales team in the region. - Understand call centre delivery expectations, translate them into various delivery parameters (agent specs, potential sources, asset / infra needs, growth / shrinkage planning, reporting needs, costing development, change management, etc.) - Create an environment facilitative of high performance, optimal stress and fun (leading to lower attrition) - Oversee the sales to optimise results while ensuring it is handled appropriately and per company policy. - Ensuring sales targets are met consistently through the predefined productivity norms within the defined costs, time and quality parameters. - Coach team members regarding their performance and suggest and implement corrective actions as required. - Analyse MIS reports; identify trends and take appropriate action on the same. - Responsible for Controlling attrition. - Coordinate with support functions for recruitment/ on boarding/ training. - Review performance with the Partner Centre Head at defined intervals. - Maintaining client billing records and publishing the same. - Display cost consciousness and optimum utilization of resources. - Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed. - Communicate with clients to build and maintain a strong working relationship. DESIRED SKILLS : - Excellent verbal and written communication skills. - Strong customer focus and a good telephone manner. - Confidence and good business sense. - Leadership skills and the ability to motivate and develop staff. - Ability to manage change. - Team Player CANDIDATE PROFILE : - Candidates must be MBAs from reputed business schools with 8 to 10 years of relevant experience in Call Center Out Bound Sales Management.

Mumbai

Assistant Vice President - Outbound Sales - Call Center 

Assistant Vice President - Outbound Sales - Call Center  ,Job Description for Assistant Vice President - Outbound Sales - Call Center  in Corporate Search & Placements Pvt. Ltd. in  Mumbai for (8-10) years of experience. Apply Now!

Job Description for Assistant Vice President - Outbound Sales - Call Center  in Corporate Search & Placements Pvt. Ltd. in  Mumbai for (8-10) years of experience. Apply Now!