Assistant Vice President - OTC Transformation - BPO

AVP - OTC Transformation for a top BPO

Key Roles and Responsibilities :

- To drive Finance Transformation across OTC through identification and implementation of opportunities and sharing of best practices

- To Develop and maintain excellent external networks to ensure best practice is captured and applied internally.

Work with the PMO to ensure that the Projects are delivered within budgets and timelines Building competencies in the team to offer differentiated solutions

- Identify build, implement Transformation / Harmonization/Standardization roadmap

- Develop and manage governance around customer and Genpact communications with regards to Transformation agenda.

- Build/ maintain relationships with key stakeholder to enable higher customer satisfaction and delivered business impact

- Drive sharing best practices across poles to replicate ideas and drive productivity, process efficiency and compliance standards

- Work as the Single Points of Contact for the customer to define and execute on end-to-end process improvement ideas

- Support analysis on process non-compliance with respect to Operations and suggest remedial measures

Specific competences (Essential) :

- Deep domain knowledge with operational experience in OTC

- Prior Project/program management experience

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mindset/solution orientation

- Customer Centricity

- Building customer partnership and confidence

- Ability to provide Thought leadership and strategic direction

- Facilitate change management

- Communication and Influencing Skills with the internal stakeholders and customers combined with exposure to Industry spectrum

Please Note: Candidate from consulting and transformation background in OTC are only preferred.