Assistant Vice President - Operations - Social Media Process - BPO

AVP-Operations

Our client is a leading global BPO seeking for an experienced individual for AVP-Operations for Social Media process.

Some of the key responsibilities will include :

- Managing P&L for business operations, including the development and execution of overall business strategy.

- Drive operational improvements for contact center operations.

- Manage large operations team, improve efficiency, quality, performance against SLA.

- Lead cross functional strategy team, budget planning, expansion planning and operational planning.

- Ensure client satisfaction and establish strong relationship with clients.

- Ensure compliance of all regulatory requirements.

To be eligible for this role you will require :

- 10+ years of relevant work experience in contact centre/BPO managing social media or content moderation or content editing processes.

- A great people manager with experience of managing multiple clients and processes.

- Managing P&L, driving performance and growth.

- Strong analytical person with ability to streamline complex processes.

- Excellent communication skills.

Please contact Manju Maurya and apply with your cv directly in word format with job reference number: JO0000003905.

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.