Mandatory : - Minimum 18+years of experience in a global BPO environment. - Must have done a F&A service delivery leadership role handling P&L. - CA/ CPA/ ICWA Qualification Core SkillS - Full responsibility and ownership for Service delivery of end to end F&A functions (P2P, O2C, R2R, FP&A) - Exploring additional revenue growth opportunity with client - Client relationship management - Weekly Governance meeting with Client Contract Manager and team - Ensure that SLAs are met and exceeded - Initiate and implement Process transitions and transformations and Continuous process improvement initiatives (six sigma projects) - Manage Project P&L and ensure account is profitable and meets business objectives set from time to time - Operations Review meeting with client and internal stakeholders - Creation of management reports related to P&L, Staffing, Account plans etc. - Coordination with support functions (Quality, Finance, Payroll, Facility, HR, IT) - Creation and Implementation of employee development plans and career paths, with required training and measurements to ensure employee growth - Participates in executive, management and staff meetings are required Desired Profile - Minimum 18+years of experience in F&A service delivery leadership role, managing technical and service delivery teams, and communicating directly with US based customers - Proven knowledge of the end to end F&A functions in the Shared services/BPO environment (P2P, O2C, R2R, FP&A) - Proven experience in developing, implementing and reporting on KPIs to measure team performance and client satisfaction levels - Must have proven prior experience building and managing teams with daily SLA responsibility - Experiences in managing the P/L. Must have prior P/L ownership experience - Excellent English oral and written communications skills; proven ability to interact with management and co-workers, and customers in the US - Ability to set, attend and drive calls with US based customers independently as both a point of escalation for issues, as well as for proactive and ongoing project and relationship status reporting - Must have excellent leadership and team building skills and proven ability to build a culture of outstanding customer service, rigorous management and to deliver client satisfaction - Independent self-starter who can identify, document and drive on business objectives with minimal direction - Qualification - CA/ICWA - Candidates with US B1/B2 business visa would be an added advantage.

Chennai

Assistant Vice President - Operations Management - F&A Domain - BPO - CA/CPA/ICWA 

Assistant Vice President - Operations Management - F&A Domain - BPO - CA/CPA/ICWA  ,Job Description for Assistant Vice President - Operations Management - F&A Domain - BPO - CA/CPA/ICWA  in InnoQuest Consulting in  Chennai for (18-25) years of experience. Apply Now!

Job Description for Assistant Vice President - Operations Management - F&A Domain - BPO - CA/CPA/ICWA  in InnoQuest Consulting in  Chennai for (18-25) years of experience. Apply Now!