Assistant Vice President - Operations - Insurance BPO

This opportunity is with a reputed BPO

Leadership position as AVP Operations Title Insurance business.

Job Title : Associate Vice President

Reports To : Vice President

Total Experience : 18+ year's relevant experience in the title insurance industry with minimum 10 years+ people management role.

Min. Qualification : Graduate / Post graduate - in Engineering with without MBA

Skill, personal qualities & behavioral traits

- Good communication skills - verbal & written

- Good people management skills with a proven track record for maintaining low attrition

- Good experience in implementing and managing a strong service delivery framework

- Good handle on Microsoft applications - word/ power point/ excel/ project/ Visio and experience in preparing/ presenting dashboards to the senior management

- Good understanding on six sigma concepts, at least green belt trained. Will be an added advantage if he has completed projects

- Experience in driving continuous improvement projects through automation/ lean and delivering savings that impact the P&L positively. Good experience in troubleshooting operational issues in a timely manner and proactively

Essential duties and responsibilities include the following (other duties may be assigned) : 

- Excellent customer focus with exposure to US market and who can work closely with our Sales team.

- Should have managed large teams over (500 FTEs)is a must

- Managing the customer SLA's and meeting the 100% compliance

- Good understanding of new process transitions

- Evaluating process requirements and deficiencies, Project planning & Review

- Should be able to work and communicate across multiple time zones and cultures

- Manage the entire process and be responsible for ongoing delivery of SLAs

- To manage project cycle and delivering to the ultimate customers

- Ability to conceptualize solutions and present them in a relevant fashion to prospects

- Build strong partnership with customers to ensure operational cohesion and effective foundation for future growth

- Ensure operation excellence, productivity and cost-effective management

- Setting migration methodologies, transiting the processes with pilots and developing production strategies

- Responsible for building and training the team and managing performance on an ongoing basis

- Create a participative work environment and thereby facilitate employee satisfaction

- Improving the overall compliance level of information security