Assistant Vice President - Operations - BPO

- Manage Operations of 250 to 400 people strong Operation Centre based out of Bangalore & other centres as assigned from time to time.

- Responsibility of performance & productivity of all the processes & Client Operations running out of the Centre.

- Work closely with senior leaders to create annual plan for operations budget, manpower planning and cost saving initiatives.

- Drive all the key functions effectively with constant focus on innovation & reengineering of existing processes to make them more efficient.

- To be responsible for overall performance, cost and delivery of operations.

- Participate actively in analysis of complex issues & creation of solutions along with Senior Management team & other stakeholders.

- Work with the Team Leaders to manage and support workloads and escalate issues wherever necessary to avoid failures.

- Lead and nurture the operations team by monitoring performance on an ongoing basis and ensuring continuous development of the team.

- Responsibility for hiring, training & retention of people hired in the Bangalore centre.

- Have administrative reporting of all the support functions operating at the Centre e.g. HR, Finance, IT etc.

Key Skills

- Planning and Organizing

- Analysis of problems and make decisions on solutions

- Leadership and people management Skills

- Problem Solving and Analytical Thinking

- Client Management

- Ability to work in dynamic environment, multi-task & meet deadlines

- A clear focus on high quality and performance targets