Assistant Vice President - Operations - BPO

- Ensure seamless and superior client service delivery for the entire LOB, including critical expectations like Turn Around and Accuracy.

- Client/Onshore relationship management and enhancement

- Drive and participate in new opportunities to move work to offshore

- Be the lead on projects

- To Communicate and highlight best practices implemented at the Delivery Centre with clients

- Mentor and Coach team members

- Own accountability by being able to help the teams troubleshoot issues in projects both on technical and business side.

- Responsible for driving initiatives within the group

- Define annual plan for trainings based on requirements

- Create succession plans for Manager & Sr Manager levels

- Define and drive the standard employee measurement factors like KRAs, Mentoring and Project SLAs

- Effectively manage Resources assigned