Assistant Vice President - Operations - BPO

Role : Assistant Vice President Operations

Location: Onsite

Type: Full Time

Experience Required: 1+ Years

Roles and Responsibilities:

- The operations of these services are placed in multiple delivery locations including US, India, South Africa and Philippines

- These services include both back office and contact center across the customer journey

- Expected to have a very thorough understanding of the end to end Annuities, Retirement business model

- Be able to connect the dots across the customer journey/value chain and processes across locations and manage the teams, who will be responsible for the geographies

- Highly regulated business from regulators, hence regulatory framework understanding will need to be acquired

- Good understanding of Front Office Back Office integration / One Office concept and execution

- This business model is experiencing significant growth and the role is expected to lead the RFX process from a digital transformation perspective

Essential Functions

- Understand technology ecosystem and how services get delivered for LA business

- Accountable for the Transformation Roadmap creation, solutioning and delivery for the Life and Annuities business

- Responsible for Diagnostic to Solution Proposal creation for Digital projects

- Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations

- Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset

- Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables

- Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition

- Create best in class products by integrating firm s product footprint and investments - automation, process simulation, re-engineering, domain expertise, analytics etc

- Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients

- Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations

- Managing client visits for prospects, existing clients with respect to transformation presentations

- Providing transformation solutions and roadmaps for new deals / pursuits

- Contribution of creation of showcase content, though leadership white papers, collaterals

- Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organizations