Designation : Manager/ AM - KYC &amp; AML Operations {Shared Services} {Minimum team size of 70 -100 reportees} Location : Bangalore Required Candidate profile : - Looking at candidates with 7 - 15 years of KYC &amp; AML Operations preferred with international operations experience with minimum reportees of 100+ members. - Should have worked with a captive and have catered to clients requirements/ assignments. Roles and responsibilities : - The role may be used on either a large (complex or simple) engagement as a deputy role under a Director or on a small (complex or simple) engagement as the lead Operations role. (Please see Operating Model examples) - The successful applicant will be responsible for managing the transition to the new engagement as well as delivering the objectives and business case for the client. The role will manage a team of up to 50+ people in the delivery of services referred to above. - The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operation environment. - In addition, the role will be required to build an understanding of our technology product (BPMO) to support the delivery into the operation, with a focus on process standardization and improvement to ensure our services are delivered to a high quality at as low a cost as possible. - The role will involve working with several internal functions e.g. Operations Support, Design and Set Up/Transition, other Operation engagements within KRC-AML, so the ability to proactively build and maintain internal networks will be key to the success of the role. - Liaise with the Transition Manager and provide operational input to IT Technology to ensure designed technical solutions are fit for operational purpose - Building core knowledge in team during set up activities in liaison with Transition Manager - Dealing with growth as per capacity plan in liaison with Operations Support and Operations Manager - Ensure the onshore department is resourced with sufficient well trained and well motivated staff and that staff are developed to their potential in line with current and predicted operational needs - To effectively manage process for the client across sites, ensuring a high level of customer service to all customers - Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews - Contingency planning for level/volume of accounts, allowing for changes arising from internal and external factors, agreeing assumption reviews with client as per contractual obligations - Maintenance of Service Levels in onshore department and by overall engagement, ensuring a high level of customer service at all time - Identify and diagnose sub-optimal business performance - Ensure that the potential risk to company arising from money laundering and fraud, is minimised. - Actively protecting the client's interest at all times in complying with statutory regulations and legislation. - Reporting of issues of concern to Operations Support, Senior Leadership, and where appropriate, to the client - Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximize productivity gains - Aim to operate at industry best practice level, where available - Constantly seek opportunities to digitize the existing process - Maintain control over operational budget, demonstrating due care and diligence in exercising operational level mandates within authority outlined in the Delegated Authorities Manual - Provide support and cover for operations management levels across functions within KYC-AML - Demonstrate flexibility to manage activities across sites as required - Develop potential for progression/succession in the next few years Essential skills required : - Min 14 yrs in an operational environment, where at least 4yrs has been spent at a management level - Minimum of 4years of managing a small/medium team (100+) - Good communication and relationship management skills. - Understanding of KYC-AML tactical and strategic objectives - Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business. - Budgeting, forecasting and planning experience in an operational environment - Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes - Preferred background in Financial services industry, with exposure to remediation, complaint handling, claims processing and conduct risk reviews in the UK, although not essential - Commercial Awareness - Presentation skills - Focus on results-led management - Project management skills KPI : - Agent productivity as measured by REs or SLAs - Profitability of business by controlling costs, losses and margins - Adherence to regulatory requirements

Bangalore

Manager/Assistant Manager - KYC & AML Operations - Shared Services 

Manager/Assistant Manager - KYC & AML Operations - Shared Services  ,Job Description for Manager/Assistant Manager - KYC & AML Operations - Shared Services  in Metaphor Infotech in  Bangalore for (7-15) years of experience. Apply Now!

Job Description for Manager/Assistant Manager - KYC & AML Operations - Shared Services  in Metaphor Infotech in  Bangalore for (7-15) years of experience. Apply Now!