Assistant Vice President - Investment Banking/Capital Market Operations - BPO/KPO

We have an urgent opening with one of the largest BPO/ KPO

Location: Pune

Domain: Investment Banking/ Capital Market Operations

Exp : 8yrs+

Team handling exp is must, development of newer lines of business serviced etc).

Operations Management :

- Anchors the key internal and external governance meetings, Monitors adherence in the engagement

- Oversees and manages day to day operations delivery by Operations team (consisting of Mangers, Team Leads, Specialists and Team members) and ensuring deliverables towards the client are met.

- Oversees resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order ensure budget & pricing assumptions compliance.

- Conducts periodic reviews with Managers and drives corrective action where required

- Signs off on the service quality plan including the quality control, assurance and improvement

- Engages with the key client stakeholders on areas of Improvements and enhances customer satisfaction

- Provides subject matter and domain expertise for the functions being services for the client, brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.

Financial, Revenue, Business growth related:

- Accountable for protection of existing revenue plus revenue growth in the engagement both from existing service offerings

- Works on the annual budget and business plan aligned with corporate / divisional objectives for the engagement,

- Coordinates with the account manager for the account plan (New areas of growth), in order to achieve the business objective of the engagement.

- Conducts monthly financial review with direct reportees and Services Head, takes corrective actions in order to ensure meeting of business plan objectives

- Validates and prepares business case for identified opportunities within existing service lines for growth, Discuss and plan for foray into new services in order to meet business objectives

- Identifies opportunities for work redesign, work flow enhancement, shift utilization, Staff mix, staff utilization in order to meet /exceed internal financial goals