Assistant Vice President - Inside Sales - BPO Operations

Role : Inside Sales - AVP

Level - CL-7

Job location : Gurgaon

Designation - Manager

CTC - 27 LPA TO 38 LPA Fixed + (Variable)

- Need an Ops Manager who has experience in managing BPO operations in the past

- Should have digital marketing experience with Adwords background / google Ads / Facebook / Instagram / TiK Tok/ LinkedIn / Twitter Ads (any social Media Ads)

- Inside sales experience is mandate

- This role is a delivery operations manager role for managing outbound call process

- Will be responsible to manage SLA, KPI, Client facing role, Team management

- Team size to manage: 50 FTEs , can look at candidates who has managed a team of 20+ FTEs

Shift : Should be flexible for both US , Au & Z shift (graveyard shift)

Target cos: Regalix, WNS, Cognizant, Genpact, Teleperformance

Location : Gurgaon DDC 5

We are looking for individuals who have the following skillset:

- Extensive BPO operations experience

- Digital Marketing with Ads expertise

- Adaptable and flexible

- Problem-solving skills

- Work shifts (flexible to work night shift)

- Team Manager : Span size 30+

- Additional Preference : Inside Sales exposure &/Or Outbound calling

Roles and Responsibilities

In this role, you need to analyze and solve moderately complex problems

- You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures

- The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals

- You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions

- You will need to monitor & drive team performance, including throughput and quality as per defined metrics

- Your primary upward interaction is with a direct supervisor or team leads

- You will generally interact with peers and/or management levels with clients or internal stakeholders

- You will be provided with minimal guidance when determining methods and procedures on new assignments

- Decisions that you make often impact the team in which they reside and occasionally impact other teams

- You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.

Shift timings : Should be flexible for both US , Au & Z shift (graveyard shift)