Role Overview : Responsible for the planning, management, and execution of all services for the defined portfolio engagements. This role oversees the coordination, implementation and delivery of our services to meet customer success, revenue, margin, utilization and quality goals. Key Responsibilities : - Should be able to work in multiple client delivery and shared services models. - Work with Global/Domestic Client Delivery Leader to ensure Revenue, Margin, Quality, Retention and Utilization Goals are met for projects under the tower portfolio. - Ensure that the team delivers high-quality, results based customer experience across all customer engagements. Increase customer retention and expand existing accounts. Establish metrics to monitor and measure as well as improve customer satisfaction. - Lead, develop and motivate a superior service delivery team capable of dealing effectively with business and technical issues. - Engage directly to manage strategic and large, complex projects; understand client requirements, define Company solution, determining resource requirements, select team members and coordinate support functions if needed. Track, monitor and review project performance. - Competency Development - Create a best in class and industry leading team of consultants with strong technical domain as well as program and project management capabilities Desired Skills and Experience : a. Technical Skills - Proven track record with a minimum of 14 years in IT infrastructure delivery and execution background. - Proven track record in managing and executing complex projects - Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context and shared service models. - Broad knowledge of Remote Infrastructure Management. b. Management Skills - Ability to secure trust and influence over peers in the organization and with clients - Strong people leader and track record for building high performing teams. - Must be a strategic thinker, while maintaining data driven operational discipline and rigor - Ability to clearly form and communicate ideas for wide audiences, both internal and external client stakeholders. Excellent communication skills, both written and oral are required - Strong service attitude and a commitment to quality - Strong listening and question based solutioning skills. Ability to uncover business challenges and develop a custom solution to solve those challenges - Flexible, continuous learner and knowledge sharer, enthusiastic, personable self-starter, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving Educational Qualification, Experience & Location : - BE, B.Tech, or Equivalent with 18-20 years of relevant experience. Desirable Certifications : - Process certifications in TOGAF, PMP, ITIL

Gurgaon/Gurugram

Mumbai

Assistant Vice President - Delivery - IT 

Assistant Vice President - Delivery - IT  ,Job Description for Assistant Vice President - Delivery - IT  in Confidential in  Gurgaon/Gurugram Mumbai for (18-20) years of experience. Apply Now!

Job Description for Assistant Vice President - Delivery - IT  in Confidential in  Gurgaon/Gurugram Mumbai for (18-20) years of experience. Apply Now!