Company:
Our client a leading Financial services client in Chennai.
Accountabilites:
- Develop and execute communication and engagement programs with customers and dealers
- Establish and Enhance Omni Channel Experience for customers, dealers & Channels
- Digital Workshop and Customer Experience transformation
- Provide Digital strategy and transform Customer experience for the Customer
- Provide best in class self - service to key stakeholders - Ensure that frequently used services and queries are managed easily by stakeholders themselves through portals / apps / chatbots landscape
- Designing the process for Customer / Helpdesk support
Desired Profile :
Experience : 8 to 12 years
- MBA from Premier B - school
- Minimum 8 years- experience in Customer Service and Experience Management
- Experience in Basic Analytical Tools and Processes
- Customer In sighting Processes
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