Assistant Vice President - Customer Experience - eCommerce/Internet

Minimum : 4-5 Years

Job location : Delhi NCR

Industry : Consumer/E-commerce/Internet space.

1. Subject matter expertise in the areas of customer research, enterprise loyalty survey, data/analytics, and insights generation and CX measurement.

2. Successful experience for customers, ensuring that each touchpoint of the customer journey.

3. Successful experience for customers, ensuring that each touchpoint of the customer journey.

- Should have experience in building a scaled and sustainable operating model.

- Should have experience and knowledge of CRM tools