Assistant Vice President - Customer Due Diligence - KPO/BPO

- Responsible for review and preparation of KYC requirements / documents to be sourced from Client

- End-to-end ownership of a case and pro-active management of the renewal process right from the initial request to completion of the case

- Drive resolution of CDD cases, engaging with RMs, Clients, CM, Risk and Compliance

- Interfacing with various downstream and upstream functions like KYC and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing cases

- Update Pandora ensuring comments accurately reflect the current status of each case

- Follow established escalation protocol