Assistant Vice President - Contact Center

We are looking out for seasoned leaders for AVP level role into Contact Center for one of the fortune 500 firm based in Hyderabad, India.

Job Description

- 12+ years of experience post-Graduation into Contact Center

- Experience in managing large teams of approx 500 people for global, Prior Customer Management exposure is important

- Deliver on Financial goals for the business; identify opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.

- To ensure the personal development of the team members

- Anticipate & plan for new business; prepare for infrastructure and other growth-related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities

- Review process performance and report out performance dashboard.

This role will involve handling the fastest growing client within Hi-tech vertical and would help the overall Hitech leader to multiple Customers and Accounts and will have opportunities for driving productivity and customer satisfaction

Job Location- Hyderabad